Shipping and Delivery Policy

At Sheela Coffees, we are committed to delivering the best coffee machines and products to your doorstep in a timely and efficient manner. Our shipping and delivery policy is designed to provide you with clear information about the shipping process and your options. Please read the following information carefully:

1. Processing Time:

Orders are typically processed within 1-2 business days after they are placed. During peak seasons or holidays, processing times may be slightly longer.

2. Shipping Methods:

We offer a variety of shipping options to cater to your needs, including standard ground shipping, expedited shipping, and same-day delivery (available in select areas).
Shipping costs will be calculated based on the chosen shipping method, destination, and the weight/size of the items in your order.

3. Shipping Duration:

Standard Ground Shipping: Estimated delivery within 3-7 business days from the date of shipment.
Expedited Shipping: Estimated delivery within 2-4 business days from the date of shipment.
Same-Day Delivery: Available in select areas. Orders placed before [specific time] will be delivered on the same day.

4. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your package.

5. Delivery Address:

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.

6. Delivery Attempts:

Our shipping partners will make reasonable attempts to deliver your package to the provided address. If delivery is unsuccessful after multiple attempts, your package may be returned to us.

7. Shipping Restrictions:

We currently offer shipping within [list of countries or regions you ship to]. Shipping to P.O. boxes, APO/FPO addresses, and certain remote areas may be limited or unavailable.

8. International Shipping:

For international orders, customs duties, taxes, and import fees are the responsibility of the customer. Please be aware of your country’s import regulations and fees before placing an order.

9. Order Modifications:

Once an order is placed, changes to shipping methods or addresses may not be possible. Please review your order carefully before confirming it.

10. Damaged or Lost Items:

In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team within [specific time frame] to initiate a resolution process.

11. Returns and Exchanges:

For information regarding returns, exchanges, and our refund policy, please refer to our separate Returns and Refunds Policy.

Please note that the shipping and delivery policy outlined above is subject to change at our discretion. Any updates or modifications will be communicated on our website or through email notifications.

If you have any questions or require further assistance, please don’t hesitate to contact our customer support team at sheelacoffees4@gmail.com.

Last Updated: 19/08/2023